Frequently Asked Questions

From time to time we have to answer questions from our customers and friends by phone and email. Quite often we receive the same questions over and over again. To save ourselves some time and to make it easier for many of you, we have created this FAQ page.

We will add more to it as we receive more questions. Meanwhile, use the links below for questions that maybe relevant to your concern. You are most welcome to submit any more queries that you may have by contacting us or by sending us an email at maosoriano(at)rogers(dot)com.



How much is my baggage allowance?

Typically, for transpacific flights, airlines offer the following baggage allowance based on passenger type:

Adults, Seniors and children (child 2 to 11 yrs old) - 2 pieces of baggage for check-in. Each piece not to exceed 50 lbs (70 lbs for Cathay Pacific). The length of 2 bags together may not exceed 107 inches while the larger piece of baggage may not be more than 62 inches in length. 1 carry on baggage at 22 lbs or less with the sum of its 3 dimensions not exceeding 45 inches.

Infants - baggage allowance varies with the airline, but usually 1 piece of check-in luggage with the same weight limit and size as for an adult passenger. The infant's stroller (1 piece) is also usually allowed, but rules may differ with other carrier. Please contact the airline you will be flying to get the exact baggage allowance for infants.

Learn more of free luggage allowances by going to the "airline information" section and click at "Baggage Info".

IMPORTANT NOTICE!

For airline passengers departing from the US and Canada with a connecting fight, please be advised that some of the US and Canadian carriers such as American Airlines, Continental Airlines, Delta, Northwest Airlines, United Airlines and Air Canada have downgraded Economy Class free check-in baggage policy for international travel, to reflect new weight limits of only 50lbs (23kg) each for up to two pieces. A fee will apply to those bags in excess of 50lbs, and the overweight fees may vary depending on the carriers. For more information, please contact the applicable carrier.


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What ages are used to define Senior, Adult, Child and Infant for airline tickets?

a. Adult: a passenger age 12 or above.

b. Child: a passenger between the age of 2 to 11.

c. Senior: a passenger age 62 or above (note a few airlines define a senior as age 65 or above).

d. Infant without a seat: a passenger 23 months or younger who does not occupy a seat and pays a minimal fee for the journey.

e. Infant with a seat: a passenger 23 months or younger who occupies a sea and pays the same fare as a child passenger and then is allowed the same baggage allowance as a child passenger.


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Do I need a Passport when I travel?

If you are traveling to another country, you must have a valid passport which matches the FIRST and LAST name of your ticket. Travel to the U.S. will require everyone who are not U.S. citizens or green card holders to carry a passport upon entry to any U.S. territory (after Dec. 2006 for Canadian citizens).

Furthermore, your passport must be valid at least six months upon conclusion of your travel.


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Are airline tickets refundable? Transferable?

Depending on the airline and the contract under which the tickets are purchased, IT MAY BE PARTLY refundable BUT under certain conditions. Some airline contracts WOULD allow refunds with 25% deducted from the price plus penalties, some would deduct 50% plus penalties.

Transferable? Unfortunately airline tickets are NOT transferable.

If you find yourself in a situation that you cannot travel, please contact us or your travel representative who will gladly explain the options you have and help you make a well informed decision.


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Can I change my travel dates after I have purchased and my tickets are issued?

In most cases, changes in the DEPARTURE date are always charged penalties by the airlines. You may also pay more for an upgrade in class of service in case the new date you chose to depart falls on a busy day and an upgrade in class of service is necessary or if taxes have changed.

In certain cases you may not even have the option of changing the date of travel even with penalty.

Upon your RETURN, some airlines have loosened their restrictions on changes on return dates. Some will allow change of return dates without penalties as long as you rebooked your return on the same class of service of your original booking. And if an upgrade is necessary, they will ask you to pay additional for the upgrade. Some airlines will not allow changes at all.

So, it is advisable that you PLAN YOUR TRIP CAREFULLY to avoid date changes whenever possible. If you think that you must make necessary changes to your travel date, please contact us and we will advise you of the best way to go about the changes.


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Do I need a Visa for my travel?

Of course! Not only do you need Visa, you also need Mastercard, Discover or American Express when you travel! (You really do, don't you think?)

Seriously, depending on your nationality and the places that you will visit a visa might be needed. Please contact the consulate of the country that you are intending to visit before you book your flight.


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How much should I pay for an infant? A child?

An infant is a child under two years of age not occupying a seat. An infant is usually charged 10% of accompanying adult fare. One infant, one accompanying adult is the usual rule.

And only a maximum of 2 infants can avail of this special infant fare. Each additional infant (child under 2 years of age) accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not.

Once children reach their second birthday, they must be seated in an approved seat. For this, they will fall under a child fare. And for a child passenger, usually the airline will charge 75% of adult fare.

Be aware that every airline have different set of rules regarding infant and child fare. Use the above only as general guideline. Your travel agent can provide you with this infant fare ruling or call the airlines directly.


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Is there a need to reconfirm my flights?

A big YES to that! It is a must that you reconfirm flight 72 hours prior to departure directly with the airline. This is a very important step that must be made a practice every time you make travel arrangement.

By doing so, you are not only double checking your reservation but will also be made aware of any changes that the airlines made with your scheduled flight with them. Airlines sometimes change their schedules shortly before the flight date and so by reconfirming your flight you will not be caught unprepared with this changes.

Also, on the business side, the airline companies want to make sure that their flight does not leave with empty seats. Therefore, they will sometimes cancel reservation of passengers who have not reconfirmed, specially if the flight is full.


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Can I request for a seat number in advance?

This depends on the airline. Some airlines will allow you to pre-assign your seats, while others will only assign your seats upon check-in. If you have a seat preference please contact the airline to assign that particular seat or request a seat assignment from your travel agent in their link with the airlines.

Please keep in mind that your seat preference may not be available.


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What time should I be at the airport to check in for my scheduled flight?

For international flights, we always advice our customers to be at the airport at least 3 hours before their flight schedule. For domestic flights (Canada to Canada or Canada to US), be at the airport at least 2 hours before your scheduled flight.


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What information do I need before calling the airlines?

When you call the airline regarding your reservation you need to have your booking number ready to give the airline representative. Your booking number can also be called a confirmation number, record locator or PNR number. If you do not have your booking number you can also give the airline representative your flight number, date of departure, last name. They can access your reservation by this information also.


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Do I need insurance during my travel?

Medical insurance, baggage and trip cancellation/interruption insurance are HIGHLY RECOMMENDED as a must have inclusion to your travel plans. We STRONGLY ADVISE our travelling customers and friends to purchase adequate insurance protection before they leave.

Holidays is the time to enjoy and relax, that is why a little investment of purchasing travel insurance deserves a worthwhile consideration. It may save you from the worry and expense you may face for any unforseen incidents that could happen during your trip.

Talk to us or your travel agent about the best insurance coverage that you may need.


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What identification is required when I check in?

Your passport is the best identification that you must have during check in. For domestic travel, a government issued photo ID (Drivers license, Green card, Citizenship card, etc.) is acceptable.

Security at airports have tightened specially in the United States. A passport is the main requirement if arriving at any U.S. gateway or border for citizens of most countries. Canadian citizens would be required to show their passport instead of the usual photo ID when entering the U.S. after December 2006. As a precaution, it would be best to have additional government issued photo identification.


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